Frequently Asked Questions

FAQs (Frequently Asked Questions)

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What do I do if I am in crisis?

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If you are you feeling suicidal, depressed, anxious, or have other mental health concerns, Call our Crisis Line NOW (217) 362-6262.

What if interpretation services are needed?

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Heritage contracts with Certified Languages to provide interpreter services for over 200 languages with interpretation service available 24/7.  Contact 217-362-6262 if interpreter services are needed.

What are Heritage's services? 

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Everyone faces challenges in life. Whether it's the child learning to express her fears and anger after being placed in foster care, the young man struggling to support his family while conquering addiction, or the older woman next door coping with the loss of her husband, Heritage Behavioral Health Center will be there for those in need-making the whole community stronger. We closely manage our organization while offering the most thorough prevention, mental health and addiction services in the community.


Our services cover young children through adults and reach people where they live, work and go to school.  Last year we touched over 5,000 men, women and children helping them turn their lives that were often filled with fear, helplessness, hopelessness, into one of hope, healing and health.  


We do this with our competent, caring, compassionate staff who have a core belief in people’s ability to reclaim their lives, they encourage, support, teach skills, and provide HOPE to our communities most vulnerable citizens – sons, daughters, mothers, fathers, sisters, brothers, grandmothers and grandfathers. 


How do I get an assessment of my needs? 

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Once you've made the decision to call us, Heritage staff will make it as easy as possible to complete an intake assessment through our Open Access Clinic. Open Access Clinic is held Monday - Friday from 8:00AM to 3:45PM. (closed from 12:00PM - 1:00PM)

If these times don't work for you, please call 217-362-6262 to schedule an appointment for an assessment.

What do I need to bring to access services? 

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  • Picture ID

  • Insurance or Medical Card

  • Social Security Card

  • Proof of Income

What is your treatment philosophy? 

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Heritage Behavioral Health Center is dedicated to delivering the highest quality customer service.  This commitment can be seen in its Corporate Mission, Vision and Values. Heritage believes that high-quality, efficient and cost effective treatment is best provided within the least intrusive/restrictive setting and by using clinical interventions most appropriate to the individual’s condition.

Where can I find more resources on Mental Health?

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Click Here to visit a list of resources that can help.

What are some ways that I can help Heritage?

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We appreciate your consideration in helping achieve Hope, Healing, and Health for our clients and community. There are many ways you can help. If you are interested in joining our team of staff, click here to learn more about Heritage Employment Opportunities.


Heritage is a nonprofit organization. We welcome your time as well as your dollars. Please Click Here to make a Safe, Tax-Deductible Donation.

What if I don't have insurance or I am not able to pay for services?

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Heritage serves all patients regardless of ability to pay.  A sliding fee schedule is available for essential services offered based on family size and income. For more information, please call 217-362-6262.

How do I contact the Compliance Office?

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In Person

Visit 151 N. Main Street, Decatur, IL – Ask to speak with Director of Compliance or one of the Chief Officers.

Confidential Phone Line

You can seek clarification, ask questions, and report potential violations by calling 217-420-4664.


Regular Mail

You may mail your questions or concerns to:

Compliance Office - Heritage Behavioral Health Center

P.O. Box 710

Decatur, IL  62525